Rate Our Service

Please complete the form below and we will get back to you.

You were recently party to a complaint lodged with the FAIS Ombud's office. Please take a moment to complete this short survey to tell us about your experience. Your feedback will be used to improve our service. Your responses will be kept confidential.

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Please complete the form below:

FAIS/FSOS Ref#

First Name

Last Name

Case Manager

1. How easy is it to find us?

Easy Difficult

2. How did you find out about us?

Word of mouth

Magazine

My Bank

TV

Radio

Our website

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My employer

Other

3. How would you rate your experience

Message / Comments

4. Were you given regular feedback on the matter?

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Comments

5. If you are a complainant, was your complaint acknowledged within 7 working days?

Yes No

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