Vision & Mission

Our vision

Our vision is to be a preferred employer and responsive dispute-resolution forum that builds trust and confidence in the financial services industry through accessible and equitable justice.

This vision statement presents an image of what success will look like for our organisation.  It projects a future that is beyond daily turmoil and that distils the bigger picture. Our vision represents a mental model of what the FAIS Ombud is striving to achieve in the future as it conducts its work.

Our mission

The mission of the FAIS Ombud is to promote consumer protection and contribute to the integrity of the financial services industry by resolving complaints in a manner that is impartial, expeditious, economical, accessible and, at all times, equitable.