Happy Mokgate holds a Diploma in Information Technology, an Advanced Diploma in Information Technology, and a Postgraduate Diploma in Cybersecurity from Nelson Mandela University, where she graduated cum laude. She is currently pursuing a master’s degree in information technology and has a strong passion for learning and continuously expanding her knowledge in the technology field.

Driven by curiosity and a commitment to personal and professional growth, Happy is eager to build on her academic foundation while gaining practical experience. She looks forward to developing her skills and contributing meaningfully to the work of the FAIS Ombud.

Outside of her academic and professional pursuits, Happy enjoys cooking, which she finds a rewarding way to recharge. She also enjoys exploring different restaurants and capturing aesthetically pleasing views through photography.

Masindi Managa holds a Bachelor of Science in Information Technology, specialising in Data Science, from Eduvos and is currently pursuing her Honours degree. Her research focuses on the application of machine learning to economic challenges in South Africa. She has a growing interest in the intersection of data, artificial intelligence, and finance, particularly in how these fields can support innovation and informed decision-making within the financial services sector.

Driven by curiosity and a passion for creating meaningful impact, Masindi is eager to expand her knowledge and apply her skills in a professional environment. She looks forward to contributing to the work of the FAIS Ombud while gaining valuable experience and developing her understanding of the financial services sector.

Beyond her academic and professional pursuits, Masindi has a passion for leadership, community building, and creative writing. She is also a published author of two poetry collections, Ardour and Avow.

Tlou Clifford Matlhatlha holds a Bachelor of Administration Honours degree from the University of Limpopo. He has gained valuable experience through various workplace integration and training programmes, including public sector roles as an Administrative Assistant (Intern) at the Presidency of the Republic of South Africa, and finance and insurance industry experience as an Academy Personal Financial Advisor at Old Mutual (RSA).

He joined the Office of the FAIS Ombudsman in October 2025 as a Client Care Graduate Trainee. Driven by a strong passion for public service and a commitment to continuous learning, Tlou is eager to continue contributing meaningfully to the organization’s success. He is excited to take on his new role as a Case Administrator, where he will continue to apply and develop his skills.