Manuel Unarine Masiagwala holds a National Diploma in Information Technology from the Vaal University of Technology and a certificate in the Small Business Enrichment Programme from the University of Johannesburg. He is a Certified Ethical Hacker (CEH) and holds several other industry-related certifications, including CompTIA Security+, Micro Focus Privileged Account Manager (PAM350), Bitdefender Certified Technical Specialist, IBM Artificial Intelligence Analyst, IBM IoT Cloud Developer, and Cisco CCNA Routing and Switching. In 2024, he provided his services to the FAIS Ombud as ICT Network and Security Specialist under Lebelelang Mahlatse Pty Ltd. Manuel is currently pursuing an Advanced Diploma in Information Resource Management at the University of South Africa.

Tlou Jaqueline Manenyena graduated with a BCom in Human Resource Management from the University of Limpopo in 2023. Her passion for Human Resources stems from her love for people, her upbringing in a family of small businesses, and her desire to challenge stereotypes in HR. With two months of experience in recruitment and selection, along with customer service, she is eager to further develop her skills, expand her knowledge, and build her professional network.

Orifha Nembudani graduated with an Advanced Diploma in Human Resources from Tshwane University of Technology in 2022. Driven by a passion for people and strategic workforce management, she looks forward to applying her theoretical knowledge and skills in practice. She believes Human Resources is the heartbeat of any organisation, fostering growth, engagement, and success. Ori is excited to bring her skills and enthusiasm to the FAIS Ombud, contributing to a culture of excellence and employee empowerment.