FAIS
012 762 5000  
info@faisombud.co.za

We believe our first responsibility is to the Constitution of the Republic of South Africa and to the statutory mandate which created our organisation. We are completely independent and deal with all disputes fairly and impartially.

Fairness in Financial Services: Pro Bono Publico
Fairness in Financial Services: Pro Bono Publico

We believe our first responsibility is to the Constitution of the Republic of South Africa and to the statutory mandate which created our organisation. We are completely independent and deal with all disputes fairly and impartially.

Fairness in Financial Services: Pro Bono Publico

We, the Office of the Ombud for Financial Services Providers, believe our first responsibility is to the Constitution of the Republic of South Africa and to the statutory mandate which created our organisation. We are completely independent and deal with all disputes fairly and impartially.

Fairness in Financial Services: Pro Bono Publico

We, the Office of the Ombud for Financial Services Providers, believe our first responsibility is to the Constitution of the Republic of South Africa and to the statutory mandate which created our organisation. We are completely independent and deal with all disputes fairly and impartially.

Announcement

In light of the ongoing COVID 19 pandemic, the Office of the FAIS Ombud has implemented measures to limit the spread of the virus in an effort to protect both employees and external stakeholders.

Our staff shall be working remotely and will therefore not always be available to take telephone calls. However, the Office of the FAIS Ombud remains committed to its mandate of resolving complaints ensuing from the provision of financial services

  • Should you wish to register a new complaint a Complaints Registration Form can be downloaded from this site. The completed form can then be sent to info@faisombud.co.za.
  • Please also be advised that new complaints can be submitted directly via our website at www.faisombud.co.za.
  • Should you require assistance in submitting a new complaint, wish to follow-up on an existing complaint or for any other general enquiry please contact us on the numbers provided below and your query shall be directed accordingly.
  • Should you have any other urgent enquiry that needs a written response, please contact us via-mail on enquiries@faisombud.co.za and one of our dedicated staff shall attend to your query.

We apologise for any inconvenience caused during this period.

Phone: (012) 762 5000
Fax: (012) 348 3447
E-mail: info@faisombud.co.za
Website: www.faisombud.co.za


Before submitting a complaint to the Office, the complainant must endeavour to resolve the complaint with the responding party. The responding party has six (6) weeks in which to resolve the complaint with the complainant. After receipt of the final response of the responding party, the complainant has six (6) months within which to submit a complaint to the FAIS Ombud.

Before submitting a complaint to the FAIS Ombud, you must try to resolve the complaint with the responding party. We recommend that you do this in writing and keep proof that you had done so.

If you have a Reference Number, you can use that to check the Status of your Complaint

If you were recently party to a complaint lodged with the FAIS Ombud's Office. Your feedback will be used to improve our service and your responses will be kept confidential

Determinations

The FAIS Ombud's determination has the effect of a civil judgement of a court

Newsletter

Get up to date information with the FAIS Ombud newsletter

Complaints Handling Process

This guide illustrates the process we take in resolving dispute

Watch the Video

COMING SOON!
Responses from past cases

Latest News

Settled Complaint
The Office of the FAIS Ombud and the investigation of Medical Aid Complaints
Participate in Money Smart Week 2022! Make more informed financial decisions

View All

Frequently Asked Questions

View All

FAIS Ombud at the Rand Show

Graduate Trainee Programme

The FAIS Ombud is committed to the youth of this country, and skills development in South Africa. More specifically, this Office supports an inclusive financial sector, as envisioned by National Treasury.

To this extent, this Office provides graduates with an opportunity to gain meaningful workplace experience to complement their studies. The Graduate Trainee Programme is directed at those who have, or are in the process of completing their studies and are interested in the Financial Services Industry. This includes studies in the fields of Law, Auditing, Economics, Commerce and IT.

Graduate recruits will be part of a supportive environment, allowing for continuous development, the acquisition of skills and practical work experience.

FAIS Ombud

Advocate Tshombe assumed the role of Ombud effective 1 November 2019. Nonku Tshombe is an admitted advocate of the High Court of South Africa – she has 27 years’ worth of experience, which includes practising as an advocate at the Pretoria Bar for more than 5 years. She is a graduate in law (BA Law & LLB), started her legal career specialising in Tax law both within (SARS) and outside (Deloittes and practice) government after which she moved on to financial services regulation in which she spent almost 10 years at the now Financial Sector Conduct Authority (FSCA), previously the Financial Services Board (FSB). Her other qualifications include a Higher Diploma in Tax Law and a certificate in Pension Funds Law. Advocate Tshombe has experience in several fields of law, notably tax laws, regulation in financial services, with developed skills in the broader commercial laws, corporate governance and the constitutional and administrative laws of South Africa. She has held various senior managerial and Executive positions over a period of 18 years, has led various senior specialists and experts (in Deloittes, SARS and FSCA) providing strategic and operational legal advice to various levels of leadership.

FAIS Welcomes Advocate Nonku Tshombe

Governance Risk & Compliance Officer

In 2003, Karlien graduated in Information Technology (BCom Hons Informatics, University of Pretoria) and started her career as a Business Analyst/Business Process Engineer, after which she specialised in the implementation of financial systems. As Senior Programme Manager, she was responsible for managing various high-profile programmes relating to the implementation of financial systems and the improvement of business processes in the banking industry. From here, Karlien continued her career at the Financial Sector Conduct Authority (FSCA, formerly known as the Financial Services Board or FSB), where she played a pivotal role in the successful establishment and expansion of the Governance Risk and Assurance Department for 9 years (GRA) in close collaboration with the then Chief Risk Officer. Karlien also obtained a certificate in Enterprise Risk Management at the University of Pretoria and is an avid member of the Institute for Risk Management of South Africa (IRMSA).

FAIS Welcomes Karlien Boonzaaier

REPORT ANY INCIDENTS OF
FRAUD THEFT, CORRUPTION OR MISCONDUCT
TO KPMG FAIR CALL.

0800 114 711

Whistle Blowers