What i need to know
What I need to do
Use a reference number
Give us your feedback
What i need to know
Before submitting a complaint to the Office, the complainant must endeavour to resolve the complaint with the responding party. The responding party has six (6) weeks in which to resolve the complaint with the complainant. After receipt of the final response of the responding party, the complainant has six (6) months within which to submit a complaint to the FAIS Ombud.
Step by step guide
What I need to do
Before submitting a complaint to the FAIS Ombud, you must try to resolve the complaint with the responding party. We recommend that you do this in writing and keep proof that you had done so.
Step by step guide
Use a reference number
If you have a Reference Number, you can use that to check the Status of your Complaint
Go to check status
Give us your feedback
If you were recently party to a complaint lodged with the FAIS Ombud’s Office. Your feedback will be used to improve our service and your responses will be kept confidential
Rate our service
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FAIS Ombud Appointments
Zusakhe Ndaba
Case Management Graduate Trainee
Zusakhe Ndaba holds a Bachelor of Laws (LLB) degree. He gained valuable experience as a Graduate Lecturing Assistant in the Faculty of Law at the University of the Western Cape, where he strengthened his research, analytical, communication, and administrative capabilities.
Driven by a passion for dispute resolution and professional growth, Zusakhe recently joined the FAIS Ombud as a Graduate Trainee in the Case Management Department. He is excited to contribute to the Office while developing his knowledge and skills in the financial services sector.
Outside of work, he enjoys football, gaming, and keeping abreast of developments in the legal and business landscape. He looks forward to collaborating with colleagues and contributing to the Office’s commitment to fair outcomes for consumers and financial services providers.






