What i need to know
What I need to do
Use a reference number
Give us your feedback
What i need to know
Before submitting a complaint to the Office, the complainant must endeavour to resolve the complaint with the responding party. The responding party has six (6) weeks in which to resolve the complaint with the complainant. After receipt of the final response of the responding party, the complainant has six (6) months within which to submit a complaint to the FAIS Ombud.
Step by step guide
What I need to do
Before submitting a complaint to the FAIS Ombud, you must try to resolve the complaint with the responding party. We recommend that you do this in writing and keep proof that you had done so.
Step by step guide
Use a reference number
If you have a Reference Number, you can use that to check the Status of your Complaint
Go to check status
Give us your feedback
If you were recently party to a complaint lodged with the FAIS Ombud’s Office. Your feedback will be used to improve our service and your responses will be kept confidential
Rate our service
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FAIS Ombud consumer awareness programmes
FAIS Ombud Appointments
Mr Tlou Clifford Matlhatlha
Case Administrator
Tlou Clifford Matlhatlha holds a Bachelor of Administration Honours degree from the University of Limpopo. He has gained valuable experience through various workplace integration and training programmes, including public sector roles as an Administrative Assistant (Intern) at the Presidency of the Republic of South Africa, and finance and insurance industry experience as an Academy Personal Financial Advisor at Old Mutual (RSA).
He joined the Office of the FAIS Ombudsman in October 2025 as a Client Care Graduate Trainee. Driven by a strong passion for public service and a commitment to continuous learning, Tlou is eager to continue contributing meaningfully to the organization’s success. He is excited to take on his new role as a Case Administrator, where he will continue to apply and develop his skills.
