What i need to know
What I need to do
Use a reference number
Give us your feedback
What i need to know
Before submitting a complaint to the Office, the complainant must endeavour to resolve the complaint with the responding party. The responding party has six (6) weeks in which to resolve the complaint with the complainant. After receipt of the final response of the responding party, the complainant has six (6) months within which to submit a complaint to the FAIS Ombud.
Step by step guide
What I need to do
Before submitting a complaint to the FAIS Ombud, you must try to resolve the complaint with the responding party. We recommend that you do this in writing and keep proof that you had done so.
Step by step guide
Use a reference number
If you have a Reference Number, you can use that to check the Status of your Complaint
Go to check status
Give us your feedback
If you were recently party to a complaint lodged with the FAIS Ombud’s Office. Your feedback will be used to improve our service and your responses will be kept confidential
Rate our service
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