We, the Office of the Ombud for Financial Services Providers, believe our first responsibility is to the Constitution of the Republic of South Africa and to the statutory mandate which created our organisation. We are completely independent and deal with all disputes fairly and impartially.
Before submitting a complaint to the Office, the complainant must endeavour to resolve the complaint with the responding party. The responding party has six (6) weeks in which to resolve the complaint with the complainant. After receipt of the final response of the responding party, the complainant has six (6) months within which to submit a complaint to the FAIS Ombud.
Latest News
In the matter between Pheladi Patricia Napo And Silver Seed Capital (PTY) Ltd
In the matter between Hassan Ally Fakhroodin Tyebally & Hassan Ally Rabiah Bibi and Anesh Maharaj & Mak Investments and Assurance t/a Nu Era Insurance Brokers CC
In the matter between Remo Ehlers And Abraham Jacobus Gouws and Abe Gouws Makelaars CC
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Graduate Trainee Programme
In December 2010, the Office of the FAIS Ombud embarked on a graduate Trainee Development programme. The drive behind this initiative was the need to groom candidates for case management positions within the organisation by bringing on board law graduates. These would be graduates from previously disadvantaged communities and institutions, who displayed the most potential but would otherwise not be afforded the opportunity to gain exposure to a high performing specialist legal office.
We wanted to train and empower these graduates who were fresh out of law school and had no working experience.