Complaints Archive

Background: Assessment of Evidence: Outcome:

Background Assessment of Evidence Outcome

Background 1.) The Complainant had a short-term insurance policy facilitated by the Respondent that became effective from 1 December 2023, covering household contents, cell phones,…more

Background 1.) The Complainant purchased two drones for his agricultural business and requested comprehensive coverage with no excess in June 2024. 2.) The drones were…more

Background:1.) The Complainant filed a complaint with the Office of the FAIS Ombud on 16 January 2025 regarding the financial advice provided and the implementation…more

The Complainant took out a funeral policy with the Respondent, covering her uncle for R10,000. After his death in July 2024, she submitted a valid…more

In April 2020, the Complainant purchased a funeral policy with the Respondent, covering family members for a funeral benefit of R10,000 each. After the death…more

In September 2020, the Complainant added her mother-in-law to a funeral policy with the Respondent. Following her mother-in-law’s death in November 2023, the Complainant submitted…more

In December 2021, the Complainant added her Toyota Prado to her short-term insurance policy with the Respondent. In April 2023, the Respondent introduced a new…more

In July 2021, the Complainant joined a medical aid scheme with the assistance of the Respondent, intending to enroll in a hospital plan. However, a…more