Complaints Archive

Complaints Archive

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Failure to Disclose Material Information – Underinsurance

Case Reference : FAIS-73058-24/25 NC 2
Resolution Date : June 30, 2025

Background: Assessment of Evidence: Outcome:

Tags: Short Term Insurance

Failure to Disclose – Living Annuity

Case Reference : FAIS-96654-24/25 FS 4
Resolution Date : March 31, 2026

Background: 1.) The Complainant lodged a complaint with the Office of the FAIS Ombud against the Respondent after being unable to access funds invested in…more

Tags: Retirement Planning, Solatium

Material Dispute of Fact – Investment Surrender

Case Reference : FAIS-126287-25/26 KZ 1
Resolution Date : August 28, 2026

Background: 1.) The complaint concerned the surrender of the late Policyholder’s investment policy in November 2025, approximately 15 months before its maturity date of 1…more

Tags: Investment Planning

Appropriate Advice – Guaranteed Investment Plan

Case Reference : FAIS-119782-25/26 LP 3
Resolution Date : September 9, 2026

Background: 1.) The Complainant approached the Respondent after her Guaranteed Investment Plan matured. She had received a monthly income of R11,000 from this investment since…more

Tags: Long Term Insurance, Solatium

Failure to Act with Due Skill Care and Diligence – Motor Vehicle Retail Value

Case Reference : FAIS-121847-25/26 MP 2
Resolution Date : May 27, 2026

Background: 1.) The Complainant held a motor vehicle insurance policy covering his 2015 Land Rover Defender. The policy commenced on 1 October 2018. The Respondent,…more

Tags: Short Term Insurance

No Reasonable Prospects of Success – Commercial Short Term Insurance

Case Reference : FAIS-130130-26/27 GP 2
Resolution Date : July 31, 2026

Background: 1.) The Complainant stated that in 2020, due to COVID-19 business restrictions, he requested a review of his commercial insurance policy to reduce costs….more

Tags: Short Term Insurance

Appropriate Advice – Voluntary Annuity

Case Reference : FAIS-126317-2526 NW 3
Resolution Date : August 28, 2026

Background: 1.) The complaint concerned financial advice provided by the Respondent in 2015 in respect of a voluntary term annuity. The Complainant, who had retired…more

Tags: Retirement Planning

Material Disclosure and Duty of Care – Motor Vehicle Tracking Device

Case Reference : FAIS-99286-24/25 NW 2
Resolution Date : February 11, 2026

Background: Assessment of Evidence: Outcome:

Tags: Short Term Insurance

Inappropriate Advice – Life Annuity

Case Reference : FAIS-89422-24/25 GP 4
Resolution Date : February 12, 2026

Background Assessment of Evidence Outcome

Tags: Retirement Planning

Material Disclosure and Duty of Care – Motor Vehicle Tracking Device

Case Reference : FAIS-84094-24/25 KZ 2
Resolution Date : November 6, 2025

Background 1.) The Complainant had a short-term insurance policy facilitated by the Respondent that became effective from 1 December 2023, covering household contents, cell phones,…more

Tags: Short Term Insurance

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