Pre-requisites

FAIS Ombud > How to complain > Pre-requisites

Pre-requisites

Before I lodge a complaint

Before submitting a complaint to the FAIS Ombud, you must try to resolve the complaint with the responding party. We recommend that you do this in writing and keep proof that you had done so.
The FAIS Ombud has a monetary jurisdictional limit of R 800 000. This means, we are not allowed to entertain a case where the amount claimed is more than R 800 000 unless two events take place:

2.1 You as the complainant abandon the amount in excess of R800 000 to bring your claim within the jurisdictional limits of the FAIS Ombud;

2.2 The person against whom the complaint is lodged agrees that the FAIS Ombud entertains the complaint.
The FAIS Ombud will not investigate a complaint where, before the date of receipt of the complaint by the FAIS Ombud, or during an investigation by the FAIS Ombud, the complainant institutes proceedings in a court regarding the subject matter of the complaint.
This Office may not investigate complaints where the complainant became aware or ought to have become aware of the act or omission complained of more than 3 years before the receipt thereof by the Office. In other words, you have 3 years to lodge a complaint with this Office when you become aware of the concerns surrounding the financial service rendered.

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