In terms of the Financial Advisory and Intermediary Services Act, read with Rule 9(a) of the Rules of Proceedings of the Office of the Ombud for Financial Services Providers, the FAIS Ombud may charge a case fee of up to R1000 once a matter has been accepted for investigation. This has always meant that the Ombud had to exercise some discretion as to whether to charge the case fee.
Effective 10th September 2012, the FAIS Ombud will no longer charge a case fee.
Please note that those respondents against whom case fees were levied prior to 10th September 2012 will still be liable for payment.
Should you require further information, please contact Ms Hestie Teessen on 012 4709080 or firstname.lastname@example.org