Photograph: Mr Naresh Tulsie and Senior Management Staff
Front from left to right: Ncebakazi Giqwa- Case Administration Manager, Sithabile Sabela- Assistant Ombud, Naresh Tulsie- Ombud, Thandekile Chiliza- Senior Case Manager, Melani Winkler- Assistant Ombud
Back from left to right: Petronnell Sehlola- ICT Manager, Marc Alves- Team Resolution Manager, Tokozile Memela- Supply Chain Manager, Rita-Mari van der Westhuizen- Senior Case Manager.
Thobile Masina- Absent
The Office of the FAIS Ombud would like to welcome Mr Naresh Suresh Tulsie as the new Ombud for Financial Services Providers. Mr Tulsie assumed the role of Ombud effective 1 May 2018, taking over from the previous Ombud, Ms Noluntu Nelisa Bam, who had served as the FAIS Ombud since 2010.
Mr Tulsie is an Admitted Attorney and holds a B.Comm, LLB and LLM degrees with specialisation in Insurance Law.
After practicing as an attorney, Mr Tulsie joined Guardian National during 1997 where he was employed as a Senior Legal Advisor. He joined the Office of the Ombudsman for Short Term Insurance as an Assistant Ombudsman during 2000 where he remained until 2007.
Mr Tulsie further acted as Legal Director and Group Legal Advisor for the Badger Group of Companies.
He was appointed as Head of Compliance for Nedbank Insurance (short term) during December 2013. From July 2015 until April 2018 he served as the Legal Manager for Nedbank Insurance.
The experience that Mr Tulsie has from having been involved in both the financial industry and within the ombudsman space, make him suitably placed to build upon the foundations laid by the two previous Ombuds, the late Mr Charles Pillai and Ms Bam. Mr Tulsie will look to utilise his experience to further assist this Office in achieving its mandate which is to resolve complaints in an impartial, expeditious, economical and accessible manner, that is at all times, equitable.
Mr Tulsie is committed to his new venture as the FAIS Ombud and will continue to work towards protecting consumers, strengthening the integrity of the financial services industry and building relations with all stakeholders.