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Latest News Archive

FAIS Ombud releases its Annual Report for the financial year 2018/2019

On Friday 6 December 2019, the Office of the FAIS Ombud (“OFO”) will launch its Annual Report for the year 2018/2019 at the Southern Sun Hotel in Arcadia Pretoria. The Annual Report provides a review of the performance of the OFO during the financial year, presented statistically as reflected...

FAIS Ombud Share Call Number 086 066 3274

During March 2019, the Office of the FAIS Ombud established a Client Care Centre to enhance the customer experience. The Client Care Centre also gave life to some of our core values which include increasing awareness and educating those we serve about the services we provide, so as to improve and...

New FAIS Ombud: Advocate Nonkumbulo Tshombe

The Office of the FAIS Ombud would like to welcome Advocate Nonkumbulo Tshombe (Preferred Name: Nonku) as the new Ombud for Financial Services Providers. Advocate Tshombe assumed the role of Ombud effective 1 November 2019, taking over from the previous Ombud, Mr Naresh Tulsie, who had served as...

Settled Complaint Banking

The Office of the FAIS Ombud is committed to resolving complaints in a procedurally fair, informal, economical and expeditious manner, with reference to what is equitable in all circumstances. In this vain, the FAIS Ombud always explores every available avenue to resolve a complaint between the...

Settled Complaint 2 July 2019

The Office of the FAIS Ombud is committed to resolving complaints in a procedurally fair, informal, economical and expeditious manner, with reference to what is equitable in all circumstances. In this vain, the FAIS Ombud always explores every available avenue to resolve a complaint between the...

Jacobus Frederik Roux T/A Grande Roux Stud & Feeds AND Top Life Financial Services CC, Morgan Roodt

The determination discussed below is a matter that was received and determined by this Office within a period of nine months, further evidence of our ongoing commitment to resolve complaints in accordance with our mandate in an expeditious manner, whilst also ensuring that the investigation is...

FAIS Ombud Client Care Centre

The Office of the Ombud for Financial Service Providers (‘FAIS Ombud’) constantly strives to be a preferred, world-class dispute resolution forum providing an accessible, impartial, efficient and professional service, which is respected by all stakeholders, and provided by committed and...

FAIS Ombud at Rand Show – 19 -28 April 2019

Daily from 10:00 – 19:00 You are cordially invited to visit our stall at the Rand Show, Johannesburg Expo Centre, Nasrec, Corner of Nasrec and Randshow Roads, Johannesburg. In our continued commitment to inform those we serve about what we do and the services we provide, the Office of the FAIS...

In the matter of Oldacre and Bujok v D Risk Insurance Consultants CC and Deeb Raymond Risk

Following a protracted legal battle in the above matters, the Financial Sector Tribunal dismissed the appeals with costs, in a decision issued on 19 December 2018. Read...

Short-term Bank Deposit Complaints – the FAIS Ombud can help!

As a result of the introduction of the Financial Sector Regulation Act on April 1 of this year, the FSCA is now more than ever dedicated to regulating market conduct across all financial institutions in South Africa. Click here to Read more (Please Note: article opens a PDF in a new...