Latest News Archive

Jacobus Frederik Roux T/A Grande Roux Stud & Feeds AND Top Life Financial Services CC, Morgan Roodt

The determination discussed below is a matter that was received and determined by this Office within a period of nine months, further evidence of our ongoing commitment to resolve complaints in accordance with our mandate in an expeditious manner, whilst also ensuring that the investigation is...

FAIS Ombud Client Care Centre

The Office of the Ombud for Financial Service Providers (‘FAIS Ombud’) constantly strives to be a preferred, world-class dispute resolution forum providing an accessible, impartial, efficient and professional service, which is respected by all stakeholders, and provided by committed and...

FAIS Ombud at Rand Show – 19 -28 April 2019

Daily from 10:00 – 19:00 You are cordially invited to visit our stall at the Rand Show, Johannesburg Expo Centre, Nasrec, Corner of Nasrec and Randshow Roads, Johannesburg. In our continued commitment to inform those we serve about what we do and the services we provide, the Office of the FAIS...

In the matter of Oldacre and Bujok v D Risk Insurance Consultants CC and Deeb Raymond Risk

Following a protracted legal battle in the above matters, the Financial Sector Tribunal dismissed the appeals with costs, in a decision issued on 19 December 2018. Read...

Short-term Bank Deposit Complaints – the FAIS Ombud can help!

As a result of the introduction of the Financial Sector Regulation Act on April 1 of this year, the FSCA is now more than ever dedicated to regulating market conduct across all financial institutions in South Africa. Click here to Read more (Please Note: article opens a PDF in a new...

New FAIS Ombud Premises

The Office of the FAIS Ombud would like to confirm that effective 1 November 2018 it shall be relocating offices to Erasmuskloof. All contact details shall remain the same with the exception of the new physical address. Kasteel Park Office Park, Orange Building, 2nd Floor, Cnr of Nossob and...

Office of the FAIS Ombud welcomes new Ombud – Mr Naresh Suresh Tulsie

Photograph: Mr Naresh Tulsie and Senior Management Staff Front from left to right: Ncebakazi Giqwa- Case Administration Manager, Sithabile Sabela- Assistant Ombud, Naresh Tulsie- Ombud, Thandekile Chiliza- Senior Case Manager, Melani Winkler- Assistant Ombud Back from left to right: Petronnell...

In the matter between Ms Anna Elizabeth Johanna Pieterse (both in her personal and official capacity as Executrix of the Late Estate Mrs A E J Rosslee, in terms of the letters of Executorship issued by the Master of the High Court numbered (006039/2017) and dated 17 August 2017) and Huis van Oranje Finansiele Dienste BPK Stephanus Johannes van der Walt

The complaints arises from two failed investments into Grey Haven Riches 11 Ltd, a property syndication scheme promoted by Purple Rain Properties 15 (Pty) Ltd t/a Realcor Cape pursuant to the advice of respondent. Both investments were made on 9 September 2009, one of R1 030 000 for the late Mrs...

In the matter between Trevor Hattingh and Advice At Platfin CC and Abraham Jacobus Gouws

Mr Trevor Hattingh a semi-retired adult male whose details are on file in this Office, lodged a complaint against Advice At Platfin CC (registration number 1993/017920/23), and its key individual and representative Mr Abraham Jacobus Gouws. Advice At Platfin CC, is an Authorised Financial Services...

In the matter between Talita Hough and Fanie Du Preez Makelaars CC t/a The Meadow Group and Stephanus (Fanie) Johannes Du Preez.

Mrs Talita Hough, an adult female teacher, lodged a complaint against Fanie Du Preez Makelaars CC t/a The Meadow Group (registration number 1995/039060/23), and its key individual and representative Stephanus (Fanie) Johannes Du Preez. The Meadow Group is an Authorised Financial Services Provider...