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Latest News Archive

FAIS Ombud continues to raise awareness in communities

 The Office of the Ombud for Financial Services Providers will continue with its consumer awareness drive on various community radio stations in the Kwazulu-Natal region from 28 – 29 July 2022. The consumer awareness drive is one of the steps taken by the Office of the FAIS Ombud to spread...

Settled Complaint

The Office of the FAIS Ombud (“the Office”) is committed to resolving complaints in a procedurally fair, informal, economical and expeditious manner, with reference to what is equitable in all circumstances. In order to execute on this commitment, the Office always explores every available...

The Office of the FAIS Ombud and the investigation of Medical Aid Complaints

In adjudicating complaints, by clients of financial services against Financial Services Providers (‘FSPs’), in respect of the financial service rendered, the Office of the FAIS Ombud is required to not only do so fairly but also so quickly, informally, and economically as prescribed by the...

Participate in Money Smart Week 2022! Make more informed financial decisions

The Office of the FAIS Ombud is pleased to announce its participation in the Money Smart Week South Africa (MSWSA) build-up launch that takes place from 21 to 27 March 2022, in conjunction with Global Money Week (GMW). The objective of the launch is to create awareness about MSWSA 2022 which will...

FAIS Ombud to kick off consumer awareness drive

In September 2021, the Office of the FAIS Ombud launched a consumer awareness drive on a number of community radio stations. The consumer awareness drive is one of the steps taken by the Office to advise the public on the existence of the Office, the procedure for submitting a complaint, or on any...

FAIS Ombud Office Relocation

The Office of the Ombud for Financial Services Providers (FAIS Ombud) is relocating from its Erasmuskloof offices to new premises in Menlyn Central, Pretoria. The move became necessary as a result of the expiry of the current lease period. The new premises, situated at 125 Dallas Avenue Waterkloof...

FAIS Ombud releases its Annual Report for the financial year 2020/2021

The Office of the FAIS Ombud will launch the 2020/2021 Annual report during December 2021 through presentations on national and community radio stations and in conjunction with our social media platforms. The Office has always hoped and intended the launching of its Annual Report to constitute the...

Press Release: Case Number: FAB 149/2020

In the matter between: Jose Fransisco Castro (Appellant) And Christiaan Frederick Scheepers ( First Respondent), The Ombud for Financial Services Providers (Second Respondent) Read full press release...

Press Release: Case Number: FAB 116/2020

In the matter between: Ernest Venter t/a Ernest Venter Makelaars (Applicant) and Hendrik Everhardus Grundling Du Preez (Respondent) Read press release...

Press Release: Case Number: FAB 148/2020

In the matter between: Becker Finansiele Adviseurs BK (First Appellant), J Becker (Second Appellant) and Anita Vera Vermaak (First Respondent), The Ombud for Financial Services Providers (Second Respondent) Read press release...