The FAIS Ombud wishes to inform its stakeholders and consumers that it has changed its postal address to PO Box 41 Menlyn Park, 0063. This replaces the old address at P O Box 74571, Lynnwood Ridge, 0040.
Our offices remain at 125 Dallas Avenue Menlyn Central, Waterkloof Glen, Pretoria 0010. Consumers can visit us in person to lodge a complaint from Monday to Thursday between 8:00 am to 4:30 pm, and on Fridays from 8:00 am to 3:30 pm.
Consumers can continue to send information to the new address. Alternatively, they can write to us at info@faisombud.co.za or send a fax to (012) 348 3447 / (012) 470 9097. For assistance, consumers may also call our Client Care Centre on (012) 762 5000 or Sharecall 086 066 3274.
We would like to assure our stakeholders that this change will not affect the quality and level of service we provide to consumers. For more information on our organization, stakeholders and consumers can visit our website at www.faisombud.co.za
