The Office of the FAIS Ombud successfully launched the 2021/22 Annual Report. The report was officially released on the first week of December 2022 and provided an in-depth look at the work the Office has done over the past year, including key achievements, case statistics, and future plans.
The Annual Report provided a comprehensive overview of the office’s performance during the year, including the number of cases received, resolved, and pending. It also highlighted the office’s key achievements, such as the successful resolution of a significant number of complaints, as well as the implementation of new policies and procedures to improve our service delivery.
One of the most notable achievements in the report was the office’s commitment to promoting financial literacy and education, through various initiatives and campaigns.
The office of the FAIS Ombud looks forward to continuing its efforts in promoting financial literacy, protecting consumers and ensuring fair treatment in the financial services industry. We extend our appreciation to all stakeholders.